Hort Connections Privacy Policy
Event organisers AUSVEG Ltd and the International Fresh Produce Association A-NZ (IFPA A-NZ) are committed to providing quality services to you. This Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (the Privacy Act).
A copy of the APPs is available from the Office of the Australian Information Commissioner: https://www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include your name, address, email address, phone number, organisation and role.
We collect Personal Information in various ways, including through online and telephone registrations for Hort Connections, email correspondence, event forms, ticketing systems and occasionally via third parties. While we take care when providing links, we cannot guarantee the privacy practices of third-party websites.
We collect your Personal Information for the primary purpose of delivering our events and related services. We may also use your Personal Information for:
Event administration and management.
Communication and customer support,
Marketing and industry engagement activities.
Purposes directly related to the primary purpose where you would reasonably expect such use.
You may unsubscribe from marketing communications at any time by contacting us in writing.
We will always advise you, where appropriate, of the reason we are collecting Personal Information and how it will be used.
Pseudonymity and Anonymity
Where it is practical, you may choose not to identify yourself or to use a pseudonym when interacting with us.
However, due to event security, registration processing, ticketing, payment, and onsite identification requirements, it is generally not possible to register for or attend Hort Connections anonymously.
Sensitive Information
Sensitive Information (as defined in the Privacy Act) includes information about racial or ethnic origin, political opinions, religious beliefs, health information and similar matters.
Sensitive Information will only be used:
For the purpose for which it was collected.
For a directly related secondary purpose.
With your consent or where required or authorised by law.
Third Party Service Providers and Overseas Disclosure
We use trusted third-party platforms to manage event registrations, communications and payments. These providers may store Personal Information on servers located inside or outside Australia.
Our key service providers include:
Mailchimp for email communications and marketing (may store data in the United States).
EventsAir for event and delegate management (primary storage in Australia, with some global infrastructure).
Xero for accounts and invoicing (primarily stored data in Australia and New Zealand).
SecurePay for payment processing (servers located in Australia).
*Data storage regions are based on provider-declared infrastructure locations and may change.
We take reasonable steps to ensure any overseas data handling complies with the APPs.
Disclosure of Personal Information
Your Personal Information may be disclosed:
To third parties where you consent to the use or disclosure.
To service providers assisting with event delivery (as listed above.
Where required or authorised by law.
Security and Retention
Your Personal Information is stored securely to prevent misuse, loss, unauthorised access, modification, or disclosure.
When Personal Information is no longer required, it is destroyed or permanently de-identified. However, most event and administration records are retained for a minimum of 7 years to comply with legal and audit requirements.
Access and Correction
You may request access to the Personal Information we hold about you and request corrections if it is inaccurate or outdated. Identity verification may be required before information is released.
No fee is charged for access requests, although administrative costs may apply for copying or retrieval.
Maintaining Accurate Information
We take reasonable steps to ensure your Personal Information is accurate and up to date.
Please contact us promptly if any details change.
Policy Updates
This Policy may be updated periodically. The latest version will always be available on our website.
Privacy Queries and Complaints
If you have any questions or concerns, please contact us:
Email: info@hortconnections.com.au
Address: 3 Glenarm Road, Glen Iris VIC 3146
Phone: (03) 9882 0277
